Last Updated: May 2026

Because our products are research materials with strict integrity and handling requirements, returns are limited and all orders should be reviewed carefully before purchase.

All Sales Are Generally Final

Once an order is placed, it may not be eligible for cancellation, return, or refund due to change of mind, ordering error, improper handling, storage issues, or opened/used products.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, contact us within 48 hours of delivery at support@defactopeptides.com. Include your order number, photos of the package and product condition, and a description of the issue. Valid claims may be handled through replacement, store credit, or refund at our discretion.

Shipping Issues

Carrier delays are outside our control. If tracking shows an unusual issue, contact support and we will review available carrier information.

Contact

Questions about an order may be sent to support@defactopeptides.com.